Return & Exchange Policy

If you are not completely satisfied with your purchase, email us at info@dbtack.com within 5 days of receiving your order. We will be happy to refund or exchange any items returned to us in new, unused condition. So, please inspect your order and for accuracy and fit immediately upon receipt. A RETURN AUTHORIZATION NUMBER is required on all returns!

The buyer is responsible for all return shipping costs. Return shipping costs are only refundable if the item is being returned as a result of our error (wrong item sent).

Items must be returned in new condition with a copy of the sales receipt and all packaging and tags in place. Returned item must be unused, showing no signs of use or wear, and be in the original, undamaged packaging with all original tags, users manuals, and warranty information. While we are happy to issue refunds for items that are truly unused and unsoiled we do charge a 35% restocking fee for any item returned that shows any evidence of use.

We do not accept returns for custom items under any circumstances.

To return and item for refund or exchange:
•	Re-pack the product in its original packaging and if possible, use the original shipping box your order came in.
•	Make sure to include all pieces of the product including all tags, instruction manuals, and warranty information.
•	Include a copy of your sales receipt, return authorization number, tracking number, the reason for the return, and indicate whether you want an exchange or refund.

For your protection, we recommend that you ship your return back to us via UPS or US Postal Service with insured service. This protects you in case the shipment is damaged or lost in transit. This will also allow you to track your return shipment easily through that carrier. We cannot assume responsibility for misdirected, damaged, or lost shipments. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

New Saddle Return & Exchange Policy
A returned new saddle may not been ridden in, have enlarged billet or stirrup leather holes, have any horse hair or dirt, have any scrapes or wear marks, or show any other signs of wear and must be in the original, undamaged packaging.

To check the saddle for horse fit, be very careful to keep it clean. Use a clean sheet directly under the saddle so it does not come into direct contact with your horse or saddle pad. Do not cinch the saddle down or take a short ride thinking it will still be returnable as new. To check the saddle for rider fit, use a saddle stand.

Saddles returned in new condition will be charged a 5% restocking fee. If an item is returned that is not resalable as new it will be returned to you at your expense or charged a 30% restocking fee, your choice. The restocking fee requirement is because a saddle that shows any type of wear can no longer be sold by us as a new saddle. 

Used Saddle Return
A returned used saddle must be returned in the same condition it was shipped in. Shipping fees are not refunded.

Missing or Incorrect Item Sent Return Policy
If an item is missing from your order or incorrect, please contact us by email at info@dbtack.com immediately. Return authorizations must be requested within 5 days of order delivery.

Damaged Goods Policy
Please contact the package carrier (UPS or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.

Please Note: Returned items may be subject to a handling and/or restocking fee. We cannot accept returns for Special Orders (non-stock or large quantities of in-stock items), discontinued items, and other select products.

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Dancing Bay LLC is a retail company, and as such makes no warranty and accepts no responsibility for the performance of any merchandise sold other than warranted by the manufacturer. Purchaser is entirely responsible for his/her safety while using merchandise purchased from Dancing Bay Tack or Dancing Bay LLC.