At Dancing Bay Tack, it is our goal to make your purchasing experience as easy as possible. Every effort is made to ensure our customers receive all items as quickly and accurately as possible. However, we cannot issue refunds except due to manufacturer defect or picking errors. To return an items, please be sure to follow the return guidelines below.
RETURN AUTHORIZATION (RA) NUMBER and RETURN AUTHORIZATION FORM
All returned items will require an RA number, which can be obtained by contacting our Customer Service department at firstname.lastname@example.org. Additionally, the shipment of returned goods must contain a completed Return Authorization Form with the correct RA number and a copy of the corresponding invoice. RA forms will be emailed to you upon request. RA numbers must be written on both the RA form and the outside of the box(es). RA Numbers will be assigned only under the following circumstances:
To receive an RA number and have your return accepted, you must report all defects and errors within 5 days of receipt of your order and ship your items within 10 days of receipt. After that time period, no RA numbers will be assigned and all returns will be refused.
- Defective items (Under this circumstance we reserve the right to replace or repair the item.)
- Warehouse picking and packing errors
All items must be received in new, unused condition. Also, please note that discontinued and special order items cannot be returned unless it is due to a defect, in which case the item may be subject to replacement or repair if available.
All returns are subject to inspection before credit is issued.
Items returned for the reasons listed above may be subject to a 5% restocking fee. If the products are not in their original packaging; need to be re-bagged, re-boxed, or re-tagged a 10% restocking fee will apply. If a Show Coat is returned without a hanger an additional $5.00 restocking fee will be applied. If a Saddle is returned without a saddle cover an additional $10.00 restocking fee will be applied.
PERSONALIZED or CUSTOM ITEMS
Due to the custom nature of our personalized products, we do not accept returns for any reason, other than product defect. If your product is defective, please let us know within 5 calendar days of receiving your order.
WRONG SIZE OR COLOR
As the customer, you are 100% responsible for choosing the correct size and color. We cannot accept returns or exchanges if you choose the wrong size or color. If we send you the wrong size or color, we will gladly make any necessary changes. Please contact us within 5 days of receipt. If you are shopping for a gift that could possibly need to be returned, please contact us BEFORE ordering so we make an effort to give you returnable options.
MISSING or INCORRECT ITEM SENT (PICKING ERRORS)
If an item is missing from your order or incorrect, please contact us by email at email@example.com immediately. Return authorizations must be requested within 5 days of order delivery.
DAMAGED GOODS POLICY
Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.
Please Note: Returned items are subject to a handling and/or restocking fee. We cannot accept returns for Special Orders (non-stock or large quantities of in-stock items), discontinued items, and other select products.
Return Policy for Personalized Items
These policies only pertain to personalized items such as saddle pads.
We do not accept returns for custom items under any circumstances once approval has been received.
FOR CUSTOM ORDERS:
All sales are final with the following exceptions:
a ) If you cancel within 2 hours after placing your order AND we have not yet begun working on your proof, we will issue you a full refund or a store credit.
b) If the particular size and/or color that you ordered is currently on back order, you may either
1) choose a different size and/or color,
2) wait until your particular size and color is in stock, or
3) request a refund or store credit.
If you choose to wait on your item, your order will be completed as soon as possible. Your order may arrive in an indefinite time period since we cannot control the manufacturing time of any product supplied to us by an outside vendor.
c) We keep a few items in stock, but many are ordered as soon as design approval has been received. For any orders that are cancelled after the item has been ordered from the manufacturer, you may receive a store credit for the full amount -or- you may receive a refund minus a 20% restocking fee. NOTE: No refunds are allowed (full or partial) once the item has been sent to production.
UNDER NO OTHER CIRCUMSTANCES, ONCE PRODUCTION BEGINS, CAN A CUSTOM ORDER BE CANCELED, RETURNED, OR EXCHANGED.
Dancing Bay LLC is a retail company, and as such makes no warranty and accepts no responsibility for the performance of any merchandise sold other than warranted by the manufacturer. Purchaser is entirely responsible for his/her safety while using merchandise purchased from Dancing Bay Tack or Dancing Bay LLC.